Privacy Policy

Last Updated: October 1, 2026|简体中文

1. Introduction

Welcome to Museverse ("Museverse," "we," "our," or "us"). We are committed to protecting your privacy and ensuring a safe, transparent experience for all users of our immersive music learning platform. This Privacy Policy explains how we collect, use, store, and protect information when you use Museverse on Meta Quest, Android XR, and other supported XR platforms.

By using Museverse, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our app.

2. Information We Collect

2.1 Information Stored Locally on Your Device

All Museverse data is stored locally on your XR device:

  • Lesson completion status
  • Quiz and exercise scores
  • Time spent on activities
  • Instrument preferences
  • Learning pace and patterns
  • Day streak count (consecutive days of app usage)

This data never leaves your device and is not transmitted to any servers.

2.2 Hand Tracking

On devices that support it, you play Museverse's instruments with your hands. Your device's system software uses its cameras to work out the position of your hands and fingers, and passes those positions to Museverse while the app is running. Museverse uses them only to detect when and where your hands touch, grab, or strike an instrument or a button.

  • Museverse never receives camera images, only hand positions
  • Hand-tracking data is processed in real time and is never stored, not even on your device
  • It is never transmitted off your device or shared with anyone
  • It is not used to identify you or to build a profile of you

Where your device requires it (for example on Android XR), Museverse asks for your permission before it uses hand tracking. You can withdraw that permission, or turn hand tracking off, at any time in your device's settings; the instruments cannot be played by hand without it.

2.3 Voice Commands

On devices that support it (currently Android XR), you can control lessons with a few spoken commands, such as "start", "repeat" and "next". Voice is optional and stays off until you use it: the microphone listens only after you press Museverse's microphone button, for a single command, and stops as soon as the command is heard or after a few seconds of silence. Your device shows its microphone indicator whenever it is listening.

  • Your speech is turned into text by your device's built-in speech recognition, which Museverse asks to run on the device itself; Museverse receives only the recognised words, never the audio
  • Museverse uses those words only to check whether you said one of its commands, and then discards them
  • No audio or text is stored, not even on your device
  • Museverse never transmits it off your device or shares it with anyone
  • It is not used to identify you or to build a profile of you

Museverse asks for your permission to use the microphone the first time you press the microphone button. You can withdraw that permission at any time in your device's settings; everything in Museverse can still be done without voice.

2.4 Information from Platform Providers

When you use Museverse through a platform store (such as the Meta Quest Store), the platform may provide us with the following, depending on the platform:

  • Platform user ID (anonymized identifier)
  • Display name (if you choose to share)
  • Achievement data
  • Purchase history for Museverse content only

This information is provided by the platform according to its platform policies and is used solely to enable app functionality. Some platforms provide none of it: when you install Museverse from Google Play on an Android XR device, Museverse receives no user ID, display name, or other account information.

2.5 Information We Do NOT Collect or Transmit

  • Personal information (names, email addresses, phone numbers)
  • Age or demographic information
  • Account registration information
  • Real names or usernames (beyond the platform display name)
  • Location data
  • Biometric data (hand positions are processed in real time and never stored; see section 2.2)
  • Voice recordings (voice commands are recognised on your device and never stored; see section 2.3)
  • Camera recordings
  • Personal photographs
  • Payment information (handled by the platform store)
  • Data from other apps on your device
  • Educational institution information

Any data stored locally is never transmitted to our servers.

3. How We Use Your Information

3.1 Local Data Processing

All learning progress and day streak data remains on your device and is used solely to:

  • Track your progress through lessons
  • Display your achievements
  • Maintain your day streak count
  • Customize difficulty based on past performance
  • Remember your instrument preferences

3.2 Platform Data

Information provided by the platform, where the platform provides any, is used only to:

  • Enable app functionality within the platform's ecosystem
  • Process in-app purchases through the platform store
  • Display achievements in the platform's system

4. Data Sharing and Disclosure

4.1 We DO NOT transmit, share, or sell any data

Since all progress data is stored locally on your device and never transmitted to our servers, we cannot and do not share this information with anyone.

4.2 Platform Integration

The only data exchange occurs between your device and your platform's own services, for:

  • Enabling app purchases
  • Achievement synchronization
  • Basic app functionality

This data flow is governed by the platform's privacy policies and platform requirements.

5. Data Storage and Security

  • All progress data is stored exclusively on your XR device
  • No cloud storage or external servers are used
  • Data remains under your direct control
  • Data is protected by your device's system-level security
  • No data transmission means no interception risk
  • Access controlled by your device settings and permissions

6. Your Rights and Choices

All your progress data is stored locally on your device and can be viewed within Museverse at any time.

You can delete all Museverse data through your device's system settings:

  1. Open your device's Settings
  2. Navigate to Apps, Storage, or App Management
  3. Select Museverse
  4. Choose "Clear storage" (or "Delete App Data") or "Uninstall"

This will permanently remove all progress and day streak data. There is no fee for deletion, and it is immediate and irreversible.

Your device's settings are also where you can withdraw the hand-tracking permission or turn hand tracking off (section 2.2), and withdraw the microphone permission used for voice commands (section 2.3).

7. Children's Privacy

Museverse is designed for users of all ages, including children under 13 and children in educational settings.

We do not collect personal information from anyone, including children under 13. The app requires no account and never asks for a name, email address, age, or any other personal detail. Progress data is stored locally on the device, hand-tracking data is processed in real time and never stored (section 2.2), voice commands are recognised on the device and never stored (section 2.3), and there are no social features or communication capabilities.

Because we hold no personal information about any child, there is nothing for us to review, share, or delete on a parent's behalf. A parent or guardian can remove all Museverse data from the device at any time, as described in section 6. Parents and guardians with questions can contact us at privacy@museverse.xyz.

8. International Data Transfers

Since all data is stored locally on your device and never transmitted to servers, there are no international data transfers. Users worldwide can use Museverse with the assurance that their data remains on their own device.

9. Contact Information

For privacy-related questions, concerns, or requests:

Email: privacy@museverse.xyz

Mailing Address:
Museverse Labs Inc.
1111B S Governors Ave STE 3214
Dover, DE 19904
USA

Data Protection Officer:
Robin Spottiswoode
privacy@museverse.xyz